We offer complimentary delivery for orders above  US$ 300.

We ship worldwide and we ship direct from our warehouse in Taiwan using DHL. Kindly note there are applicable shipping fees as follows, depending on your location.

Standard USA & Europe delivery: US$ 30

Standard Asia delivery: US$ 25

Standard Middle East delivery: US$ 50

Rest of the world delivery: US$ 50

You will be able to track your Goods using the tracking number provided in our Shipping Confirmation email.

The estimated delivery time will be within 7 – 14 working days. In the event if you have not received the Goods, please contact your local DHL office for precise status of the parcel location.

Once the order is dispatched, we are not able to change the delivery address. Please ensure that you provide us the correct details such as delivery address, e-mail address and phone number.

Occasionally, during sales period or festive seasons, our shipments may be delayed. We will inform you accordingly.

Please reach out to us at hello@nellystella.com for your shipping questions and we will do our best to assist you.

 

RETURNS & EXCHANGES

Currently, we are unable to provide returns & size exchanges for our Pieces.

We are more than happy to provide you the measurement chart of your selected styles for your reference. We hope this will help you decide on the best size to purchase.

We try our utmost best to ensure you receive our beloved Pieces in good condition.

Variations in measurement are not considered a defect as long as they are within one (1) inches. In the unlikely event if you receive an incorrect or defective piece, we will arrange an exchange for a new piece. Please inform us at hello@nellystella .com within 5 working days and kindly provide us the following for verification purposes:-

  • Picture of the incorrect item/ area of ​​defect
  • Order Reference number

Kindly note that we are unable to accept exchanges for incorrect/ defective pieces if we are not informed within the time range given. Please ensure that the incorrect piece is in its original condition with all tags intact, unworn, unwashed, unscented, unaltered and not damaged in any way. Nellystella reserves the right to reject any exchange requests for pieces that did not meet the criteria stated.

We thank you for your understanding.

目前,我們無法為我們的單品提供退貨和尺寸交換。

我們非常樂意為您提供所選款式的尺寸圖供您參考。我們希望這將幫助您決定購買的最佳尺寸。

我們盡最大努力確保您收到完好無損的我們用心的作品。

只要測量值的尺寸在一 (1) 英寸之內,它們就不會被視為缺陷。萬一您收到不正確或有缺陷的作品,我們將安排更換新作品。請在 5 個工作日內通過 hello@nellystella .com 通知我們,並請向我們提供以下信息以供驗證:-

不正確的項目/缺陷區域的圖片
訂單參考號
請注意,如果我們未在給定的時間範圍內得到通知,我們將無法接受不正確/有缺陷的商品的換貨。請確保不正確的部分處於其原始狀態,所有標籤完好無損、未磨損、未清洗、未更改且未以任何方式損壞。 Nellystella 保留拒絕任何不符合所述標準的換貨請求的權利。

我們感謝您的理解。

 

DUTY & TAXES

Items in your order that are designated for shipment to countries outside of Taiwan may be subjected to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorizations on behalf of the recipient designated in your order.

For those in the US, you will most likely be exempted on duty and taxes if your total purchase value does not exceed US$800. You may contact DHL to confirm details regarding the Actual Import Fees, or to obtain documentation or customs receipts in connection with customs receipts clearance.

If you refuse a shipment from Nellystella, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Nellystella. This amount will be deducted from your merchandise refund.